Privacy Policy

Hillcroft Farm Pods: Privacy Policy – October 2023

Our contact details  

Name: Rebekah West 

Address: Hillcroft Farm, Royal Oak Lane, Crowhurst, E. Sx, TN33 9BY 

Phone Number: 07725182691 

E-mail: memories@hillcroftfarmpods.co.uk 

The type of personal information we collect  

We currently collect and process the following information: 

• Personal identifiers, contacts and characteristics (for example, name and contact details) 

How we get the personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

• We collect personal information so we know who is arriving, the date and duration of their stay and contact details so we can give them information about their visit. 
• We also receive personal information indirectly, from the following sources in the following scenarios: 
• We also get information from Cottage.com, which is our holiday let agent. 

We use the information that you have given us in order to contact you with information for your stay and entry to your pod. 

We will not share personal information.  

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:  

• Your consent. You are able to remove your consent at any time. You can do this by contacting memories@hillcroftfarmpods.co.uk
• We have a legitimate interest. 

How we store your personal information  

Your information is securely stored.  

We keep names, phones numbers, and email addresses for 3 years. We will then dispose of your information by removing it from electronic devices. 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access – You have the right to ask us for copies of your personal information.  

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at memories@hillcroftfarmpods.co.uk  if you wish to make a request.